FAQ
Q: How can I start an order?
A: The three easiest ways...
- Visit our home page to start an order. Just click the “let’s start talking about you project” button.
- Click on our email link located at the bottom of each page.
- Give us a call
Q: How long does the entire process take, start to finish?"
A: On average, the process takes 14 business days after you have approved the proof and provided sizes & quantities. Turnaround times may vary due to stock issues. It's best to order early if possible.
Q: Is there an extra charge for art?
A: There are no setup fees. However, additional charges may be added if original design is changed.
Q: Are there order minimums?
A: Yes. For all orders there is a 25-piece minimum.
Q: Do I have to order a design or can I send you my own?
A: We have in house graphic designers, if you have your own, email us your ideas and we will work our magic to bring it to reality! Including images or sketches in your email will help. It speeds up the process to know we are on the same page with your expectations. The more details you provide, the better.
Q: I submitted an online inquiry, when should I hear back?
A: Once we receive the online inquiry, we will reach out to you within 48 hours. However, we are human and can get behind sometimes. If you don't hear from us, reach out to us again at info@wheelersdepot.com.
Q: Do you print re-orders?
A: If you meet order minimums, we can reprint any order. Reach out to us and we will do our best to help. See "order minimums" question above.
Q: When will I receive an invoice?
A: After the art has been approved the art and the needed quantities & sizes have been provided, you will receive an invoice.
Q: What payment methods are accepted?
A: Cash, credit, debit, and business/organization checks are accepted. We currently do not accept personal checks, due to non-payment issues. Payments can be made by mail, by phone, in person & online.
Q: Can we return our order?
A: We do not offer refunds or returns due to custom orders. Please see our Return Policy at the bottom of each page.
Q: Can I cancel my order?
A: Orders may not be cancelled once production has started.
If you need to cancel an order, contact us ASAP. If production hasn't started, but garments were ordered, you will be responsible for paying a restocking fee. Cancellation/restocking fees will vary due to order size.
Q: How much is shipping?
A: Shipping costs will vary due to the destination, but will be clearly listed on the invoice for approval and understanding before production begins. There are no hidden fees. What you see on the invoice is what you pay. Shipping is free with online orders over $75.