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All items are made to order. Items that have been decorated with a logo, brand, organization, name or number are not eligible for a return or exchange. With the exclusion of defective product.
Standard Item Returns
Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.
Monday- Friday 8:30 am- 5:30 pm (EST)
How do I return my order purchased?
After confirming that your order is eligible for a return/exchange, please contact our Customer Satisfaction Team. They will send you a prepaid label to return the order with instructions. Upon receipt, the Customer Satisfaction Team will review your ticket and handle the return/exchange.
Any decorated item(s) returned without prior approval will not be accepted. The item(s) will be donated to a charity of our choice and a refund will not be credited to your account.
Where do I send my Returns?
Send your approved returns to:
Wheelers Depot |121 W Harden St. | Graham NC 27253